Service Excellence

I. PROGRAM INTRODUCTION

This program focuses on building capabilities that participants will be equipped to plan and conduct business excellence assessment proficiently, as well as able to report the assessment findings according to the objectives.
Participants will also learn about the 7 keys to success in Customer Centric Excellence, the definitions and how it relates to customer satisfaction and business results; the types of Self- assessment Tools and its applications; learn how to develop strategies and action plans for implementation, as well as continuous improvement and assessment for sustaining the business excellence journey.

II. KEY BENEFITS

After completion, learners can perform:
1. To be proficient with the various types of business excellence frameworks
2. To be equipped to implement a suitable framework for their organisations in order to drive and achieve superior service results for their organisations.
3. To have the abilities to provide strategic leadership to plan, facilitate, manage.
4. To sustain a business excellence program for the organisational performance evaluation and improvement

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