Quality Service Delivery

Course Outline

  • What exactly is customer service?
  • Customer Expectations
  • Attitude to create enthusiastic customers
  • Effective Communication in Customer Service
  • Use observable customer service behaviors to carry on corporate values (by game approach)


Objective Course

  • Understand the importance of service quality.
  • Be more self confident in delivering values to customers
  • Develop more customer loyalty and retention.
  • Limit fewer unhappy customers.

Register for this course

Lunch service