Customer Service Excellence & Communication Etiquette

Course Outline:

  • The importance of Customers and Customer Service
  • Company, product, people
  • Customer Service Theme and Losing customers
  • Communication tools and Customer service process flow
  • An enjoyable experience
  • Techniques via telephone and listening to the customer


Objectives Course:

  • Understand Fundamentals in Exchange of Service
  • Competence assessment serves as a conducive criterion for providing excellent service
  • Exceed the customer’s expectation by quality and value

Register for this course

Lunch service