Course Outline:

• The importance of Customers and Customer Service
• Company, product, people
• Customer Service Theme and Losing customers
• Communication tools and Customer service process flow
• An enjoyable experience
• Techniques via telephone and listening to the customer

Objectives Course:

• Understand Fundamentals in Exchange of Service
• Competence assessment serves as a conducive criterion for providing excellent service
• Exceed the customer’s expectation by quality and value