Course Outline

• The importance of customers and Customer Service
• Company, product, people
• Customer Service Theme and Losing customers
• Communication tools
• Customer service process flow
• An enjoyable experience
• Techniques via Telephone and Listening to the customer

Objective Course

• Understand Fundamentals in Exchange of Service
• Competence assessment serves as a conducive criterion for providing excellent service
• Exceed the customer’s expectation by quality and value